Terms of Service

1. Agreement

These Terms of Service (“Terms”) are an agreement between you and N3Clouds for use of www.n3clouds.com and N3Clouds software products, including N3Coach, N3School, and other applications we publish under the N3Clouds name, on the web or as mobile apps (together, the “Services”).

By accessing or using a Service, creating an account, or downloading an N3Clouds app, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

If you use a Service on behalf of a school or other organisation, you confirm that you are authorised to bind that organisation, and “you” includes that organisation.

2. Who we are

N3Clouds is a technology company that builds software products and provides related technology services.

Support and legal notices: support@n3clouds.com.

3. Accounts and eligibility

You must provide accurate information when you create or use an account, keep your login details confidential, and tell us promptly if you believe the account has been misused.

You are responsible for activity that occurs under your account, except where we have confirmed unauthorised access that is not caused by your failure to keep credentials safe.

You must be old enough to form a binding contract in your country. If you are under 18, you may use the Services only with the involvement of a parent or guardian where required by law or by the app store.

We may refuse, suspend, or close an account if we reasonably believe these Terms have been broken, the account is a security risk, or the law requires us to do so.

4. Acceptable use

You agree to use the Services only for lawful purposes and in line with these Terms.

You must not interfere with or disrupt the Services; attempt unauthorised access to systems, accounts, or data; introduce malware; scrape, harvest, or copy content in a way that violates our rights or another person’s rights; misuse contact forms or messaging; impersonate another person or organisation; reverse engineer the software except where the law allows it; or use the Services to send spam or to facilitate unlawful activity.

You must not upload or share content that is illegal, harmful, infringing, or that you do not have the right to use.

5. N3Coach

N3Coach is an assessment and practice product for examination preparation. It is a study aid. It is not an official examination, coaching centre admission, or selection process.

N3Coach does not guarantee exam selection, marks, rank, eligibility, employment, admission, or any other outcome. Results, plans, and practice are informational.

You remain responsible for verifying official exam notifications, eligibility, and rules with the relevant examination authority.

6. N3School and organisation workspaces

N3School is software for school operations. The school (or other customer organisation) decides which records to enter, who may log in, and how the product is configured.

The organisation is responsible for having a lawful basis to enter student, parent, and staff information, for the accuracy of that information, and for how it uses printouts, messages, and reports generated in the product.

You must only access records you are authorised to see. Parent access, where enabled, is limited to information the school has chosen to make available.

7. Your content

You (or your organisation) retain rights in the information and files you submit to the Services (“Your Content”), including school records and learner answers.

You grant N3Clouds a worldwide, non-exclusive licence to host, store, process, display, and transmit Your Content only as needed to operate, secure, and support the Services, and as otherwise described in the Privacy Policy.

You confirm that you have the rights needed to submit Your Content and that doing so does not violate the law or a third party’s rights.

8. N3Clouds intellectual property

The Services, including software, design, text, graphics, trademarks, and documentation, are owned by N3Clouds or our licensors. These Terms do not transfer ownership to you.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose while you have a valid account and comply with these Terms.

You may not copy, modify, distribute, sell, or commercially exploit our software or branding except with our written permission or as the law requires.

Customer and third-party names and logos remain the property of their owners.

9. App stores and third-party terms

If you download an app from Google Play or another store, that store’s terms also apply. The store is not a party to these Terms and has no obligation to provide support for N3Clouds products, except as required by the store’s own rules.

The Services may link to third-party websites or rely on third-party infrastructure. We are not responsible for third-party content, availability, or policies.

10. Availability and changes

We aim to keep the Services available and useful, but we do not guarantee uninterrupted, error-free, or complete operation. Maintenance, updates, security events, and events outside our control may affect availability.

We may change features, exams supported, school configuration options, or supported devices. We may discontinue a Service with reasonable notice where practical.

Website and marketing descriptions are general. They are not a promise that every described feature is available in every environment or at every time.

11. Fees

Some Services may be offered free of charge, with optional paid features, or under a separate commercial agreement with an organisation.

If a paid plan applies, the price, billing period, and cancellation terms will be shown at the point of purchase or in that agreement. Taxes may apply.

School fee collection inside N3School is money belonging to the school and its payers. N3Clouds is not the school and is not a party to the school’s fee contract with a parent, except as the software provider.

12. Disclaimer

The Services are provided on an "as is" and "as available" basis, to the maximum extent permitted by applicable law.

N3Clouds does not warrant that the Services will always be accurate, complete, current, secure, or free of errors or harmful components, or that they will meet a particular examination, regulatory, or business result.

Nothing on the website or in an app is legal, financial, medical, or other regulated professional advice.

13. Limitation of liability

To the maximum extent permitted by applicable law, N3Clouds and its officers, employees, and suppliers are not liable for any indirect, incidental, special, consequential, or punitive loss, or for loss of profits, revenue, data, goodwill, or business interruption, arising from your use of the Services or inability to use them.

To the maximum extent permitted by applicable law, our total liability for claims relating to a Service is limited to the amount you paid us for that Service in the three months before the claim. If you have not paid a fee for that Service, our remaining liability is limited to the greatest extent the law allows.

These limits do not affect liability that cannot be excluded under Indian law, including liability for fraud or for death or personal injury caused by negligence where such exclusion is not allowed.

14. Your responsibility

You will defend and indemnify N3Clouds against claims, losses, and reasonable costs arising from Your Content, your misuse of the Services, your breach of these Terms, or your violation of law or third-party rights, except to the extent caused by our wilful misconduct.

15. Suspension and termination

You may stop using a Service at any time and may request account deletion as described in the Privacy Policy.

We may suspend or end access if you materially breach these Terms, if we must do so for security or legal reasons, or if we discontinue the Service.

Provisions that by their nature should survive (including intellectual property, disclaimers, liability limits, and indemnity) remain in effect after termination.

16. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law rules.

Courts in India have exclusive jurisdiction over disputes arising from these Terms, subject to any mandatory consumer-protection rights that apply in your place of residence.

17. Changes to these Terms

We may update these Terms as the Services or the law change. The current version is published at www.n3clouds.com/terms/ with a revised effective date.

If a change is material, we will provide a reasonable notice in the app or on the website where practical. If you continue to use the Services after the new Terms take effect, the updated Terms apply, to the extent permitted by law.

18. Contact

Questions about these Terms: support@n3clouds.com.