Privacy
Privacy Policy
Effective date: 7 November 2026
1. Who we are
This Privacy Policy is issued by N3Clouds (“N3Clouds”, “we”, “us”, “our”), the operator of www.n3clouds.com and of N3Clouds software products, including N3Coach, N3School, and other applications we publish under the N3Clouds name (together, the “Services”).
This policy is written so it can be used for the public website, web applications, and mobile applications (including Android apps listed on Google Play). It applies to all current and future N3Clouds general-purpose apps unless a product screen links to a more specific notice.
Questions and privacy requests: support@n3clouds.com.
2. What this policy covers
It covers personal information we collect when you visit our website, create an account, use an N3Clouds app, contact us, or otherwise interact with the Services.
It does not cover independent third-party websites, stores, or apps that we do not control, even if we link to them.
For N3School, a school (or similar institution) is typically the organisation that decides why student, parent, and staff records are processed. N3Clouds provides the software and hosting. That school remains responsible for the records it enters. This policy still explains how we handle that information as the technology provider.
3. Information we collect
We do not require you to provide more information than the relevant Service needs. If you choose not to provide required account details, you may be unable to use that Service.
4. How we use information
We use personal information to create and manage accounts, authenticate users, provide the features of each app, send transactional messages (for example one-time passwords, payment or due notices that a school has configured, or service notices), respond to support requests, maintain security, prevent fraud and abuse, comply with law, and improve reliability and usability of the Services.
We use assessment and learning data in N3Coach to show you results, plans, and progress inside that product. We do not sell that data.
We use school operations data in N3School to provide the school’s requested functions (records, fees, attendance, exams, parent access, and related printing or messaging).
We do not use personal information to show third-party advertising in our apps, and we do not sell personal information.
5. Why we process information
We process information because it is needed to provide the Service you (or your school or organisation) asked for, because you have given consent where that is required (for example optional communications), because we have a legitimate interest in operating a secure product and website, or because the law requires us to keep or disclose information.
Where Indian law on digital personal data applies, we process personal data for the lawful purposes described in this policy and in line with that law.
7. How long we keep information
We keep personal information only for as long as needed to provide the Services, to resolve disputes, to enforce our terms, and to meet legal, tax, accounting, or security requirements.
Account data is kept while the account is active. After an account is closed or a deletion request is completed, we delete or irreversibly anonymise personal information unless a longer period is required or permitted by law (for example security logs, or records a school is legally required to retain).
N3School customer data is retained according to the school’s use of the product and any written arrangement with that school. If a school stops using the product, we handle remaining data as agreed with the school or as required by law.
8. Security
We use reasonable technical and organisational measures to protect personal information, including encrypted transport, access controls, and hosted infrastructure in professionally managed data centres.
No method of transmission or storage is completely secure. You should keep login details confidential and use the sign-out and device options available in the app.
9. Where information is processed
N3Clouds is based in India. We primarily host product data on Amazon Web Services in the Asia Pacific (Mumbai) region.
Some support, email, or infrastructure providers may process limited information in other countries. Where that happens, we take steps appropriate to the transfer and to the nature of the data.
10. Your rights and account deletion
Depending on applicable law, you may request access to personal information we hold about you, correction of inaccurate information, deletion, restriction of processing, or information about how we use your data.
To make a request, write to support@n3clouds.com from the email or mobile number on the account, and tell us which app it concerns. We may need to verify your identity before acting.
If your access is through a school (N3School staff or parent login), we will route record-deletion requests through that school where the school is the organisation responsible for the records. We will still delete your login credentials when you ask us to close that login, subject to the school’s instructions and the law.
11. Children
N3Coach and our public website are intended for adults and older students preparing for examinations or contacting us about products. They are not directed at children under 13, and we do not knowingly collect personal information from children under 13 for marketing.
If you are under 18, you should use the Services only with a parent or guardian’s involvement where required by law or by the app store.
N3School may store information about school students, including minors, because a school has entered that information to run the school. We process that information to provide the school’s service. We do not use student information from N3School for advertising. Parents or guardians who want a student’s record changed or removed should contact the school first; we will assist the school as the technology provider.
If you believe we have collected a child’s information in error, contact us and we will delete it or work with the relevant school as appropriate.
13. Third-party services
The Services may contain links to Google Play, app stores, payment pages, or other sites. Their privacy practices are governed by their own policies.
Authentication, hosting, and messaging providers process limited data as needed to deliver those functions. They are not authorised to use your information for their own unrelated marketing.
14. Changes to this policy
We may update this Privacy Policy when our products, providers, or legal requirements change. The updated version will be published at www.n3clouds.com/privacy/ with a revised effective date.
If a change is material, we will provide a reasonable notice in the app or on the website where practical. Continued use of the Services after the effective date means the updated policy applies, to the extent permitted by law.
15. Contact
For privacy questions, access or deletion requests, or complaints, email support@n3clouds.com.
Please include the product name (for example N3Coach or N3School) and enough detail for us to identify the account without sending passwords.